If you believe you may be speaking to a malicious actor, end the call immediately, turn the computer off and contact Yes Computers Ltd directly on 0330 229 3558. Never provide a remote-support code to an unexpected caller.
How it works
Start a one-time support session.
Only continue when you are already speaking with a known Yes Computers Ltd engineer.
Choose the Windows or Mac version for your device below.
Read the 9-digit session code to the engineer so the one-time connection can begin.
Download Yes Remote Support
Choose your device.
You must accept the connection request before the engineer can connect. Closing the application ends the session. On Windows and Mac, the support download is then automatically deleted. Any further session requires you to start the app again and provide the newly generated 9-digit code.
You confirm that you are authorised to grant access and consent to the engineer viewing and controlling the screen for the agreed support work. For the complete conditions covering access, privacy, backups, charges and liability, please read section 7 of our Service Terms.