Frequently asked questions

Repair times vary depending on the fault, the type of device and whether replacement parts are required. Many repairs can be completed within a few working days, while more complex repairs may take longer. Once we've assessed your device, we'll provide an estimated completion time and keep you updated throughout the repair.

Yes. Every device is professionally diagnosed first — it's the only reliable way to pinpoint the fault and recommend the most cost-effective solution rather than guessing. You'll always know what's involved before any repair goes ahead.

Every repair is different, so the cost depends on the fault and any replacement parts required. Once we've diagnosed the problem, we'll give you a clear, no-obligation quotation — and we won't start any work until you've approved it.

In most cases you pay once the work is complete. Occasionally, such as when special-order parts are required, we may ask for a deposit first — we'll always explain any payment terms upfront, so there are no surprises.

Where possible, yes. Some faults can be diagnosed and repaired on the same day, while others may require replacement parts or more extensive testing. If you need your device back urgently, let us know and we'll advise on the fastest available option.

Where available, we use genuine manufacturer parts or high-quality compatible replacements that meet our standards. If there is more than one suitable option, we'll explain the differences so you can make an informed choice.

Yes. We repair and service Windows desktops, laptops, Apple MacBooks, iMacs and Mac minis, along with many other computer-related devices. If you're unsure whether we can help with your device, just get in touch.

If we believe a repair isn't economical or practical, we'll explain why and discuss the alternatives with you. We can advise on replacement options, help transfer your data where possible and ensure you have all the information you need to make an informed decision.

Our priority is always to preserve your data. Most repairs can be completed without affecting your files, but certain faults or operating system issues may require more extensive work. If we believe there's any risk to your data, we'll discuss it with you before proceeding.

Absolutely. We treat every customer's data with the utmost care and confidentiality. We only access your files when it's necessary to complete the requested work and never view or copy personal information unless specifically authorised. We always recommend keeping a backup of important data whenever possible.

In many cases, yes. Whether your drive has failed, become corrupted or files have been accidentally deleted, we'll assess the device and advise on the likelihood of recovery. Every case is different, but we'll always explain your options first.

Yes. If you've fallen victim to an online scam, suspicious email, fake pop-up or telephone scam, contact us as soon as possible. We can check your device for any remote-access tools left behind, help you secure and recover affected accounts, advise on protecting your money and personal information, and recommend the next steps to limit any further risk.

Yes. We can remove viruses, malware, spyware and unwanted programs, clean up an infected system and restore it to full working order. We'll investigate how the infection got in, secure the machine against future threats and advise on staying safe online.

Yes. We can assist with Microsoft and Apple account recovery where possible, helping you regain access to your account and ensuring your devices are correctly linked afterwards.

We design and build custom PCs for gaming, home and business use. Whether you're looking for maximum gaming performance, a professional workstation or a reliable everyday computer, we'll recommend components to suit your requirements and budget.

We can supply new desktops and laptops, transfer your documents, photos, emails and settings, install your software where possible and ensure your new computer is ready to use.

We stock a range of professionally refurbished desktops and laptops that have been thoroughly tested, serviced and prepared for their next owner. They offer excellent value without compromising on reliability.

Yes. Every refurbished computer we sell is fully tested and supplied with a warranty, so you can buy with confidence.

Absolutely. We can often customise a refurbished or new computer before you collect it by upgrading the memory, storage or other components to better suit your needs.

Yes. All of our repair workmanship is covered by a six-month warranty, and any replacement parts are covered by their respective manufacturer's warranty, which may be longer or shorter depending on the component.

Our warranty covers the repair work we have carried out. It does not cover accidental damage, liquid damage, misuse, software issues caused after the repair, viruses, or faults unrelated to the original repair. If you're ever unsure whether something is covered, simply contact us and we'll be happy to advise.

No appointment is necessary during our opening hours. Simply bring your device along with its charger or power supply if applicable. If you're experiencing a specific issue, it's also helpful to bring any accessories related to the problem, such as printers, external drives or cables.

Yes. We provide on-site support for both home users and businesses. Whether you need help installing new equipment, resolving network issues, setting up printers or troubleshooting computers, our engineers can visit your home or workplace.

Yes. We use secure remote support software that only allows access with your permission. You remain in control throughout the session and can end it at any time. Remote support is ideal for resolving many software issues without the need to visit our workshop.

Yes. We offer a collection, delivery and home setup service throughout the local area. We'll reconnect your equipment, configure your devices and ensure everything is working before we leave.

Our shopfront and workshop are based in Stourbridge, and you're welcome to call in during our opening hours — no appointment needed. We serve customers from across the West Midlands and surrounding areas, and also offer local collection, delivery and on-site services, with many software issues resolved remotely.

Yes. We've been supporting home users, businesses, schools and charities for over 30 years. Whether you need help with a single computer or ongoing IT support, we're here to help.

Yes Guardian is our managed device protection service, designed to help keep your computer secure, monitored and running at its best. It provides proactive protection against cyber threats, helping to identify and respond to issues before they become bigger problems, giving you greater peace of mind.